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Everything you need to know about the product and billing.
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
If you have any problem during your time shopping with us, send us an email.
In the event you forget a password for your computer, email, or social media accounts, you can reset your password directly through the system or application you’re using. In most cases, you can reset your password by answering a series of security questions or by requesting an email that contains a password reset link.
To change your password if you’re already logged in:
Click account in the top right of Facebook.
Select Settings and privacy, then click Settings.
Click Security and login.
Click Edit next to Change password.
Enter your current password and new password.
Click Save Changes.
After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.
Our return policy ensures your complete satisfaction with every purchase from our store. If for any reason you’re not entirely happy with your product, you can return it within 30 days of purchase for a full refund or exchange. Items must be in their original condition and packaging to qualify for a return. Simply contact our customer service team, and they will guide you through the easy return process. Your happiness is our priority, and we’re here to make sure you’re completely satisfied with your shopping experience.
Shipping costs are computed automatically and can be reviewed in your shopping cart.
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
If your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.
If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.